a. Cancellations for services during non-peak holiday weeks that are made more than 24 hours in advance are free (subject to the max limit of 3 – see below).

b. Each resident has a maximum of 3 free cancellations in total for either daycare or boarding per 12 month period. After 3 cancellations, there will be a cancellation fee equal to 50% of the service that was booked for non peak weeks.

c. Cancellations for services during peak weeks must be canceled more than 2 weeks in advance. Cancellations made with less than 2 weeks notice for peak weeks will result in the full cost of the booked service being charged.