Everything You Want to Know About Our Unique Pet Concierge Service.

General

We invest greatly in training and certifications for our entire staff to ensure our clients and pets receive the best possible care, starting with Pet CPR & First Aid Certifications. Our dog walkers are certified by DogBiz Academy and our groomers are licensed to groom both dogs and cats in CA.

Hours of operation for FIDUS Pet Spa & Boutique are 9am-6pm Daily and open to the public and residents. Service hours for ClubFIDUS members are 7am-9pm Daily and exclusive to residents only.

Our pet concierge is a luxury service dedicated to serving apartment-living pets and their owners who live in multi-use apartment communities. We offer a variety of in-home and on-site pet care services to pet owners in the most convenient way possible.

Yes, our Torrey Gardens Pet Spa

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ClubFIDUS

Safety is our top concern- that’s why we have invested in the safest and most durable lock boxes in the industry, and unlike our competitors, we have created a custom solution to fit any door handle or knob out there. For ClubFIDUS members, we will install a lock box free of charge during your Meet & Greet and only you and your dog walker or vet will have the code.

Log into ClubFIDUS.com to book, cancel, or change appointments for your dog or cat.

When scheduling an appointment on ClubFIDUS.com, simply select the checkbox that asks for a pick up and drop off. Please note, a lock box is required to be installed before we can schedule a transport. Our transport service is $15 per round-trip fare for each pet and only $5 for each additional pet. Transport service is FREE for residents living in a community with a FIDUS Pet Spa & Boutique, such as Torrey Gardens.

Only current ClubFIDUS members will have access to exclusive services such as Dog Walking, Pet Sitting and Check-Ins, Free Same-Day Delivery for pet food and supply purchases, in-home nail trims, and free transport (for applicable locations).

If you are a current resident of any communities that we serve, you are welcome to join ClubFIDUS for FREE by clicking HERE. We will schedule an in-home meet and greet with you and your pets to install a lock box and you can enjoy your membership.

No, most FIDUS in-home services are offered exclusively to residents. However, you may visit our FIDUS Pet Spa & Boutique at Torrey Gardens which is open to the public.

Your ClubFIDUS membership is FREE for current residents living in communities that we serve and include all the pets within a household. Find the list HERE.

No, ClubFIDUS is a membership exclusively for residents living in communities that we serve. Find the list HERE.

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Dog Walking

We offer multiple solutions for dog breeds with high energy or for puppies who require more mental stimulation and focus. Some programs are a Doggy Fun Run or Doggy CrossFit which include running at a faster pace, or agility training.

We have found that the happiest most well-adjusted dogs are those that stick to a familiar walking schedule and stick with a familiar dog pack. That’s why we offer a variety of 30 minute walk packages and frequencies depending on your pups needs.

We schedule dog walks within a two-hour window. Our walks include pick up and drop off, towel-off if wet, fill your pets water bowl, provide daily report cards and photos, and track with GPS. We perform dog walks rain or shine.

We perform a personality assessment for each pet during our Meet & Greets, and are able to thoughtfully place your pup in a pack with friendly dogs who are the same size and temperament as yours. Our dog walkers are trained and certified in solo and group behavior and your pets safety is of utmost importance to us.

Our FIDUS Pack walks are unique in the industry and are strategically designed for groups of four or less pups who actively enjoy the company of other dogs. We will thoughtfully place your pup in a group walk any chance they get to satisfy your dogs need for socialization and mental stimulation. Although, we do offer solo walks for dogs with special circumstances.

Yes, ClubFIDUS members can book on-demand dog walks through our clubFIDUS.com mobile app, or by text/phone at (818) 925-6152 and our on-site staff can perform services 7am-9pm Daily. Though, to ensure your desired time slot we recommend booking services at least 24 hours in advance, or placing your pup on a monthly schedule.

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Self Serve Dog Spa & Grooming

Yes, ClubFIDUS members have the option of booking in-home cat and dog nail trims for an extra fee. Our groomer will bring all the supplies to make sure your pets are comfy at home during their service.

Yes, many of our customers swear by getting their cats groomed to help with seasonal shedding, pet owner allergies, and cat health reasons. Our cat groomers are some of the best in the industry! Our cat groomers are certified and trained to perform cat baths, haircuts, creative coloring and temporary tattoos, and nail trims.

Our bath is comfortable for both big dogs and small dogs. Our baths are easily accessible with dog stairs so they can easily enter and exit the tub and you don’t have to hurt your back.

The use of our state-of-the-art facilities including Deluxe, waist-high tubs, Professional grade shampoo and conditioner, Therapeutic massaging bath system, Clean towels, Blow dryers, Brushes & combs, Waterproof apron, and Professional bathing advice.

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